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Office hours: 10:00am - 6:00pm (Mon - Fri) 11:00am - 2:00pm (Sat)
Wedding Dress Online

Phone: (713) 266-9266      Se habla Espaņol

Fax: (713) 532-9486   Free Call: (877) 266-9266

My Account |     sales@weddingdressonline.com

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Product List
Frequently Asked Questions

1.  Is my purchase secure over the internet?

2.  What size wedding dress should I order?

3.  Where can I try on your dresses?

4.  Do you provide catalogs?

5.  Do you offer alterations?

6.  Do you ship International?

7.  What type of payments do you accept?

8.  How do I pay the additional fees like special shipping?

9.  Where are you located?

10.  Steps to follow if you have trouble ordering using PayPal?

11.  How long will it take for my dress to be delivered?

12.  Can I be assured of quality with your cheap dresses?

13.  Why register?

Answers

1. Is my purchase secure over the internet?

Your purchase could not be more secure than with us. All your sensitive information is transmitted with 128 bit encryption directly through PayPal to your credit card company. No one ever sees your credit card information; Our employees receive your name, items on your order and shipping address only. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase thru your credit card, PayPal and all the happy customers we gratefully receive their feedback daily.

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2. I am confused, what size wedding gown should I order?

Our wedding dresses run smaller than normal dress sizes. If you wear a 12 in normal dress, you would wear 14 in a wedding dress. The size chart is a guide, meanwhile, the alteration allowance is 2 to 3 inches.

Remember all wedding gowns will need minor alterations, whether you get them from us or your local wedding Shop. If you have a problem finding in your area a seamstress to alter at a reasonable price, we can assist you in that also.

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3. Where can I try on your dresses?

Our warehouse is located in Houston Texas. We are not only a online store, but we are also a warehouse and manufacturer. The reason that our prices are so low is we do not have the overhead of a wedding shop. We are online store. That is the reason we have great prices. 

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 4. Do you provide Catalogs?

We regret that we do not have catalogues. Our prices are so competitive that it would increase our prices significantly if we printed catalogues. We found out most of brides are interested in one or two styles. Most of our styles are available in your local wedding shops for two to three times of the price online.

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 5. Do you offer alterations?

Sorry, we don't offer alterations. We recommend that you find someone locally as it is more convenient. Alteration allowance is 2 to 3 inches. We do recommend that you approve the dress before any alterations being made as the dress will not be exchanged after alterations.

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 6. Do You Ship International (Canada, Europe, Middle-East, Japan,....) ?

Yes we ship worldwide. Buyers are responsible for ALL customs and duties (if applies). below are examples of our shipping charges:

United States Customers: US$26.00/PC except Alaska, Hawaii.

Canadian ,Alaska & Hawaii Customers: US $ 50.00/PC ($26+$24) 
        If you paid only the freight US$26.00, please click the icon to pay the additional shipping and handling fee  US$24.00!

Other Countries' Customers : US$79.00/pc  ($26+$53) If you only paid paid the freight US$26.00, , please Click the icon to to pay addtional shipping and handling fee US$53.00.

Notes: Please contact us for specific shipping fee If your order bulk quantities.

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 7. What type of payments do you accept?

• Paypal:

Select the Size and Color, then Click Add To Cart, then click secure checkout, Do as it shows, you will finish the transaction successfully! (Do not forget to pay another $24 or $33 if you are international customers thank you!)

When we received the payment we will contact you to confirm your order information! Also you can send money to us, our Paypal account: sales@weddingdressonline.com

• Credit Cards:

First, click the link Credit Card Payment beside PayPal,

Second, submit your order online,

Third, choose the type of credit card, submit your contact information, billing information.

Last, our sales Rep will contact you and help you finish the transaction

• Bank Transfer:

Please contact us for the for the bank account information,remember to include the following information:

1. Contact person

2. Phone Number

3. Style Number

4. Color

5. Size or measurements

6. Wedding Date

6. Bride's Name with City and State, detailed shipping address with name, street, city and state.

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8. How do I pay the additional fees like special shipping?

Firstly, you can login our website and click the link: Sales Policy, then  you can click related "Add to cart" according to the instructions.

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9. Where are you located?

3905 Braxton Drive, Houston, Texas 77063

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10. Steps to follow if you have trouble ordering using PayPal

Though PayPal is a very reliable and well-run service, problems do crop up from time to time. PayPal suggests the following procedures to clear your web browser's cache and cookies (Temporary Internet Files) as a first step. Next, you might want to check your browser to allow session cookies. Please follow the section below that is applicable to your system.

Clearing Cache and Cookies for Internet Explorer Under Windows

Click on the "Start" button.

Select "Settings" and click on "Control Panel".

Double-click on the Internet (or Internet Options) and select the "General" tab.

Click on the "Settings" button in the Temporary Internet Files section and choose "View Files".

Click on "Edit" and select "Select All".

Press the "Delete" key on your keyboard. If prompted to verify that you want to delete your cookies, click on "Yes".


Clearing Cache and Cookies for Internet Explorer on a Macintosh

Click on "Edit" at the top of your screen.

Choose "Preferences".

Under Web Browser Preferences click on "Advanced".

Click on the "Empty Now" button on the right.

Under Receiving Files Preferences click on "Cookies".

Click on the "Delete" button to the right.

Click "OK".

Clearing Cache and Cookies for America Online Under Windows

Open the AOL account.

Click on the "Settings" button on the toolbar. ("My AOL" for older versions).

Select "Preferences".

Select the "Internet Properties (WWW)" link on the left-hand side. (Older versions will show a "WWW" box).

In the middle of the Internet Options box is a section called "Temporary Internet Files".

Click "Delete Files". Place a check mark in the "Delete All Offline Content Box".

Click OK.

Clearing Cache and Cookies for AOL on a Macintosh


Click "My AOL" at the top of your browser.

Select "Preferences".

Click the "WWW" icon on the left hand side.

On the right hand side, click "Empty Cache Now".

Click the "Advanced Settings" button on the right. This will bring up a new window for Advanced Settings.

To the left under "Receiving" click "Cookies".

Highlight all cookies and press "Delete" on your keyboard.

Clearing Cache and Cookies for Netscape

Open Netscape and select the "Edit" pull-down menu.

Select "Preferences".

Click on "Advanced" on the left hand side of the screen and then "Cache". You will see an option to clear your disk and memory cache. It is best to clear both types of cache.

You may also need to locate the folder on your hard drive named "Cookies" or "Magic Cookies" and delete the cookies that are stored here.

Experiencing Timeout or Session Expiring

Your web browser must be configured to accept 'cookies' to access most secure web sites, including PayPal. Below are instructions on how to enable cookies for various browsers. You can find your browser version by selecting 'Help' from the top menu bar, and selecting 'About (Program Name)'. For example, to find your version of Internet Explorer, you would select 'Help' and 'About Internet Explorer.'

To enable cookies, follow the steps below for your specific browser:

Window Users

If your Internet Explorer browser is version 5.5 and earlier:

1. From the Tools menu, click 'Internet Options'.
2. Select the Security tab and click 'Custom Level'.
3. There will be a section labeled 'Cookies'.
4. Please make sure that both types are enabled, and click 'OK' .
5. Shut down all browser windows and open a new one.
6. Go to https://www.paypal.com/ and log into your account.

Internet Explorer 5.5 and earlier users can also try:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options' .
3. Click 'Security' at the top.
4. Click 'Default Level' at the bottom.
5. Click 'Apply'.
6. Click on 'OK' to exit all screens.
7. Shut down all browser windows and open a new one.
8. Go to https://www.paypal.com/ and log into your account.

Internet Explorer browser version 6.0 and WIN XP SP1 users:

1. Go to 'Start' in the lower left-hand corner of your computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Advanced'.
6. Check the check box that says 'Override automatic cookie handling'.
7. Check the box that says 'Always allow session cookies'.
8. Click OK and close the 'Internet Options' windows.
9. Shut down all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If you are using Internet Explorer 6.0 and you do not prefer to enable cookies for all websites, please follow the directions listed below:

1. Go to 'Start' in the lower left-hand corner of the computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Edit'.
6. Input www.paypal.com into the address field.
7. Click 'Allow'. This will allow cookies to be enabled for the PayPal website only.
8. Click OK and close the 'Internet Options' windows.
9. Shut down all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If your Internet Explorer browser is version 6.0 with Windows XP Service Pack 2:

To determine if Windows XP Service Pack 2 has been installed:

1. Open your Internet Explorer browser and select 'Help' from the toolbar.
2. Select 'About Internet Explorer'.
3. On the About Internet Explorer window, you will be given a version number, a cipher strength (encryption rate), product ID, and update version.
4. If the update version is 'SP2' that means that Service Pack 2 has been installed.

To enable cookies for WIN XP SP2:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options'.
3. Click the 'Privacy' tab at the top.
4. Click the 'Advanced' button.
5. Check the box next to 'Override automatic cookie handling'.
6. Ensure that both First-party Cookies and Third-party Cookies are set to Accept.
7. Check the box next to 'Always allow session cookies' and click the 'OK' button.
8. You can also grant PayPal to always set the proper cookie by clicking on the 'Sites' button.
9. Then type 'www.paypal.com' into the field below 'Address of Web site:' and click the 'Allow' button.
10. Shut down all browser windows and open a new one.

11. Go to https://www.paypal.com/ and log into your account.

MSN Explorer:

1. Click 'Help & Settings' at the top right-hand corner.
2. Click 'Web Browsing' located on the left side halfway down page.
3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
4. Click 'MSN Explorer Security Statement'.
5. After the paragraph headed 'Security Settings', click 'View/Configure Security Settings'.
6. Select 'Custom Level'.
7. Scroll down the list to 'Cookies'.
8. Click the circle next to Enable for 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'.
9. Click 'OK'.
10. Close your MSN browser and open a new one.

To accept cookies using Netscape in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies' or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.

7. Shut down all browser windows and open a new one.

To accept cookies using Netscape 7.0 in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy and Security'.
4. Under Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.

7. Shut down all browser windows and open a new one.

Macintosh Users

To enable cookies using Netscape on a Macintosh:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages
7. Shut down all browser windows and open a new one.

To enable cookies for Internet Explorer using a Mac OS 10 or later:

1. Click 'Explorer' from the top bar.
2. Select 'Preferences'
3. Select 'Cookies' under the 'Receiving Files' heading on the left side of the window.
4. Select 'Never Ask' from the 'When Receiving Files' box.
5. Click 'OK'.
6. Shut down Explorer and open a new browser.

To enable cookies for Internet Explorer using a Mac OS 9.X or lower:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy & Security'.
4. Under Cookies, select 'Enable all cookies'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shut down all browser windows and open a new one.

To enable cookies using FireFox:

1. Open FireFox.
2. Click on Tools.
3. Go to Options.
4. Expand the Cookies Section.
5. Check 'Allow sites to set cookies'.
6. Click the "Exceptions" button.
7. Type www.paypal.com into the 'Address of web site' box and click the 'Allow' Button.
8. Go back to the PayPal website and try to sign up again 

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11. How long will it take for my dress to be delivered?

There are two conditions: First, if your ordered dresses are in our stock ,it may deliver within two weeks to you.
Second, if your dresser are special made, it will deliver within 8 weeks to you.

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12. Can I be assured of quality with your cheap dresses?

Sure, our cheap dresses are made with the same quality as other dresses. Our prices are low because we have our own factory; because there is no retailer or other distributor; and because of our large stock from which you can choose.

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13. Why register?

If you register, you will be our member. As a member of our store, you can get more profit and earn bonus points after every purchase, and you will get cashback on your next purchase.

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